Federal Bank launches a Chatbot based virtual assistant in their Mobile Banking application

Thesynergyonline Banking Bureau

NEW DELHI,JANUARY 23 : Federal Bank has launched a Chatbot based virtual assistant in FedMobile, bank's mobile banking application. Using the Chatbot feature, the users of the app can avail a host of m-commerce services by simply chatting on the application.

The intelligent chatbot will pick up automatically the mobile number, identify the mobile operator & display the details for the user's confirmation. Once confirmed, the mobile number is instantly recharged.

The service is smart to pick up mobile number from contacts list on the device, so that one can recharge any mobile number in just a few seconds. Booking a cab, movie ticket, bus ticket, paying bills is also simple & quick. Services through Chat on the app is made seamless & interactive, which makes the process quite simple, making m-commerce transactions as easy as chatting with your friend.

W h o  i s  y o u r  t a r g e t  m a r k e t ?

The Chatbot feature offers Mobile Recharges, Hotel Room/ Bus Ticket reservation, Household bill payments (Electricity, Water, DTH, DataCard, Landline, Broadband, Gas), Movie booking, Events booking & Cab booking. A user who wants to do a mobile recharge will simply have to type on the app "recharge my mobile number for Rs.100".