IndianOil sets up 24x7 control
rooms to attend dealers' issues

  • Come June 15 IndianOil will be setting up 87 control rooms pan India for addressing technical glitches / system issues that may be arising at dealer's end.

    The control room cell at 70 Divisional Offices will be manned by Technical, Operations and Retail Sales officers, while at its 16 State Offices, the control room cell will be manned by Information Systems (IS), Engineering and Retail Sales officer. The apex cell at Marketing Head Office , Mumbai will comprise of officers from IS , Pricing and Retail groups. These control rooms will operate round the clock till the system to establish an appropriate mechanism for Daily Price Revision stabilizes.

  • IndianOil 24x7 control rooms Petrol pumps will be displaying the daily prices

    While petrol pumps will be displaying the daily prices, there are various other ways to check the daily prices. Customers can access IndianOil's mobile app Fuel@IOC for the rates. Alternatively, customers can also check the prices in their cities by sending SMS RSP< SPACE >DEALER CODE to 92249-92249. The Dealer Code of each petrol pump would be prominently displayed in the petrol pump premises.

  • Come June 15 IndianOil 24x7 control rooms for dealers

    IndianOil has also re-checked the mobile no. and email data of its 25,000 plus dealers to ensure that timely information on the effective prices at a pre-designated time i.e. 20:00 hrs for the next day, reaches the right person. The dealers will be receiving the updated price via customised SMSs, e-mails , mobile app ad web portal for dealers.

  • IndianOil 24X7 control rooms Dealer training workshops

    IndianOil's nearly 450 sales areas have conducted dealer training workshops to ensure that customers do not face any pricing misinformation or glitches.